The new passport application process at Passport Seva Kendra of Ministry of External Affairs, Government of India. With this new project, MEA has tried to make process simpler for citizens to get new/reissue passport. Here is the process + tips in very brief.
Before going to Passport Seva Kendra (PSK), you can do following from home to save time, else these can be done on reaching there:
1. Visit http://www.passportindia.gov.in/ and register. On the main page, there is a link to find list of documents required. Collect all necessary documents before applying. Note for those applying for minors: It is mandatory to have spouse name endorsed on at least one parent's passport.
2. Go to the link which says "Apply for Fresh Passport". A step-by-step wizard like interface will help you fill the details. Remember to save it after filling in each page. You can take break in between, retrieve your form later and continue.
3. After filling the form, check the details and submit it by pressing "submit" button.
4. You can upload documents also using the same interface, but that link was not working when I check 2 days back.
5. At this stage, it is advisable to book appointment. With appointment management, you need not go to PSK and stand in queue. Remember to go at least 30-45 min before the appointment time.
6. After booking the appointment, you can print the application receipt which you have to carry to PSK.
Steps at PSK:
7. Go to the counter which says "Tokens". There you show your application receipt and get a token.
8. In the waiting area, keep an eye on the display. They do not announce the token numbers, you have to watch your token number on the display. Display shows a list formatted like table_number - token_number. Table numbers are like Axx, Token numbers are like Qy-zz.
note: if you have forgot to take any photocopies, thre is a photocopier available here. Also there are restrooms and tea counter.
9. When your token number is displayed, go to the assigned table (Axx) and submit the documents. There they will take photo and fingerprints. No need to take your own photos to PSK. You also need to submit the documents there. They will collect the application fees here only.
10. Processing at these counters (CSE counters) numbers Axx take about 20 min. Then you need to go to Verification Officer counters which are numbered (Bx). For this, again your token number will be displayed at the display telling which Bx counter you need to go.
11. At VO counter your originals are examined. So remember to carry them. If you are appying under Tatkal scheme, tell about it here.
12. If yours is a Tatkal application, your VO will sind you to VO counter again for paying the additional Tatkal fees. Sadly this takes time because the system puts you at the end of queue.
13. After paying tatkal fees, you again have to go to a VO counter. Sadly this is required by the system, though not necessary.
14. If yours was not a tatkal application or if you completed steps 12 & 13, you need to go to a Granting Officer (GO) counter. These are numbered Cx. Again you have to wait for your token to be displayed on the display.
15. Based on your documents, if everything is fine, GO will approve your passport. The GO and VO counters take 5 minutes each.
16. After this, last thing is to collect your application acknowledgement near the exit gate. It contains the FILE NUMBER (very important).
I hope I have captured all items. Since the process is new, and still evolving, there may be some change by the time you apply.
Before going to Passport Seva Kendra (PSK), you can do following from home to save time, else these can be done on reaching there:
1. Visit http://www.passportindia.gov.in/ and register. On the main page, there is a link to find list of documents required. Collect all necessary documents before applying. Note for those applying for minors: It is mandatory to have spouse name endorsed on at least one parent's passport.
2. Go to the link which says "Apply for Fresh Passport". A step-by-step wizard like interface will help you fill the details. Remember to save it after filling in each page. You can take break in between, retrieve your form later and continue.
3. After filling the form, check the details and submit it by pressing "submit" button.
4. You can upload documents also using the same interface, but that link was not working when I check 2 days back.
5. At this stage, it is advisable to book appointment. With appointment management, you need not go to PSK and stand in queue. Remember to go at least 30-45 min before the appointment time.
6. After booking the appointment, you can print the application receipt which you have to carry to PSK.
Steps at PSK:
7. Go to the counter which says "Tokens". There you show your application receipt and get a token.
8. In the waiting area, keep an eye on the display. They do not announce the token numbers, you have to watch your token number on the display. Display shows a list formatted like table_number - token_number. Table numbers are like Axx, Token numbers are like Qy-zz.
note: if you have forgot to take any photocopies, thre is a photocopier available here. Also there are restrooms and tea counter.
9. When your token number is displayed, go to the assigned table (Axx) and submit the documents. There they will take photo and fingerprints. No need to take your own photos to PSK. You also need to submit the documents there. They will collect the application fees here only.
10. Processing at these counters (CSE counters) numbers Axx take about 20 min. Then you need to go to Verification Officer counters which are numbered (Bx). For this, again your token number will be displayed at the display telling which Bx counter you need to go.
11. At VO counter your originals are examined. So remember to carry them. If you are appying under Tatkal scheme, tell about it here.
12. If yours is a Tatkal application, your VO will sind you to VO counter again for paying the additional Tatkal fees. Sadly this takes time because the system puts you at the end of queue.
13. After paying tatkal fees, you again have to go to a VO counter. Sadly this is required by the system, though not necessary.
14. If yours was not a tatkal application or if you completed steps 12 & 13, you need to go to a Granting Officer (GO) counter. These are numbered Cx. Again you have to wait for your token to be displayed on the display.
15. Based on your documents, if everything is fine, GO will approve your passport. The GO and VO counters take 5 minutes each.
16. After this, last thing is to collect your application acknowledgement near the exit gate. It contains the FILE NUMBER (very important).
I hope I have captured all items. Since the process is new, and still evolving, there may be some change by the time you apply.
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