Passport Office has now started PSK which gives you a changed experience in applying for a fresh or reissue passport. It is opening in different cities of India. I live in Lucknow, Kanpur. I went to PSK Kanpur to update my passport.
First of all I need to get an appointment from passport online
website http://www.passportindia.gov.in/AppOnlineProject/welcomeLink. Create a login there and then download passport application. After filling the application you can upload it or you can online fill application. Once application is filled offline or online, you can get a Application Reference Number (ARN). Then you need to take an passport appointment for kanpur which is a very difficult task in itself. When passport appointment link is open (it is closed sometimes), you can try to take an appointment after 4pm everyday. The trick is that only first 700 users get an appointment and time frame is only 0-2 minutes. You have to take the appointment between 4.00 pm and 4.02 pm. First you need to match your computer clock to be accurate. Then start trying after 3.50 pm and hopefully you get an passport appointment.
If you got an appointment you have a appointment number. Then you will take a print out of receipt and go to PSK with all relevant documents. They were asking for one year address proof in most cases so don't forget it.
In PSK, firstly you have to enter into office on your appointment time. Then all your documents were checked and a token number is allotted after waiting in the queue. If you have less documents then you will be sent back from here and you have to take next appointment. You have to pass three types of counters A, B and C before getting the acknowledgement of your application. Fee is submitted and documents were scanned at counter A. Documents checking at all counters. It will take around 2 to 3 hours for the whole process to complete. Passports were delivered after 10-15 days after this process. So, only taking appointment is a pain area. Also you can walk in without appointment but it is applied only in some cases and the walk in time is 9 to 11 am.
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