Passport Seva Network And Service Provided

Passport Seva enables simple, efficient and transparent processes for delivery of passport appointment related services.
Apart from creating a countrywide networked environment for Government officials, it aims to integrate with the state police for physical verification of applicant’s particulars and antecedents and with India Post for delivery. Key aspects of the service transformation achieved by PSP are as follows :

Increased Network : As extended arms of 37 RPO, 77 PSK and 16 PSLK are being established across the country as part of Passport Seva.

Anywhere Anytime Access : Citizens can submit their passport applications and seek an appointment online through the web portal at their convenience. The portal provides comprehensive and latest information on all passport appointment and related services. Citizens can plan their visit to the nearest PSK by the  appointment online date/time, thus avoiding long queues and inconvenience.

State of the Art Technology Infrastructure : Seva is supported by state-of-the-art technology infrastructure which enables end-to-end services to be delivered with enhanced security comparable to the best in the world. The photograph and bio-metrics of the applicants are captured when they visit the PSK. Their passport applications and supporting documents are digitized and stored in the system for further processing.

Improved Amenities : The PSK provides a world class ambience. Amenities in every PSK include helpful guides, information kiosks, photocopying, food and beverage facilities, public phone booth, baby care, newspapers and journals and television in a comfortable air-conditioned waiting lounge. The Electronic Queue Management System ensures the ‘first-in-first-out’ principle in application processing.

Call Centre & Helpdesk : A multi-lingual call centre operating in 17 Indian languages enables citizens to obtain passport service related information and receive updates about their application status, round the clock, seven days a week. An e-mail based help desk also provides information on services.

Integration with Police and India Post : The PSP network connects with the State Police across all the states and union territories. The applicant’s data is sent electronically for police verification. PSP also provides an interface to India Post for tracking delivery of passport to citizens. Manage appointment and Scheduling the slot for Indian PSK